We are located at:

3123 N. Clybourn Ave.
Chicago, IL 60618
773-281-7110

Frequently Asked Questions About CVESC Referring Veterinarians

FAQ

What is Chicago Veterinary Emergency and Specialty Center?

Chicago Veterinary Emergency and Specialty Center (CVESC) began as an after-hours emergency veterinary hospital over thirty years ago. The center has worked with many area veterinary hospitals to provide help for pet owners with emergencies and illnesses after the regular veterinarians’ offices have closed. In August of 2010 several veterinary specialists joined the emergency team expanding our services and capabilities to include a full complement of specialties: cardiology, dentistry and oral surgery, dermatology, internal medicine, neurology, ophthalmology, radiology, and surgery.

Where are you located?

Chicago Veterinary Emergency and Specialty Center is located in the near North section of Chicago at 3123 N. Clybourn Avenue, Chicago, IL 60618. The nearest major intersection is Western and Belmont.

What are your hours?

Our emergency hospital is open 24 hours a day, 7 days a week, 365 days a year.

Do you have a parking lot?

There is a small lot located in front of the building and plenty of street parking. We also offer complimentary valet service from 9AM-5PM.

What is the cost of a visit?

Our emergency exam fee is $99. Additional costs are determined according to what is happening with your pet’s condition and these costs will be provided to you in a written estimate. Payment is due at the time services are rendered. If your pet is going to be hospitalized at our facility you will be given a care plan estimate for your approval that explains the charges associated with your pet’s care. We ask that you leave a deposit for your pets care at the time the pet is admitted. You will pay the balance when you pick your pet up to go home.

What forms of payment do you accept?

We accept cash, electronic checks, MasterCard, Visa, American Express, Discover, and Care Credit.

What is Care Credit?

Care Credit is a medical credit card offered through GE. It is accepted by many veterinary, dental, and cosmetic medical offices. The card offers varying payment options with low interest or interest free payment options. You can apply at home or at our facility. For more information please visit www.carecredit.com.

How do I know when I have an emergency with my pet?

We always tell owners to use their best judgment as you know your pet better than anyone else. If your pet is exhibiting any kind of concerning behavior never hesitate to call us. Once you explain what is happening we will be able to advise you as to whether or not you need to bring your pet in. If your pet is in distress of any kind definitely come right in, you do not need to call ahead.

My veterinarian referred me to you for overnight care what do I need to do?

Usually when your veterinarian refers you to us they speak with one of our veterinarians and often send us copies of your records before you arrive. However, you can bring a copy of the record with you. Also please bring any medications or other products your veterinarian gives you.

How long will I have to wait to be seen?

We know your time is important and we do everything we can to get you taken care of in a timely manner. Our emergency room operates exactly as a human emergency room operates. All patients are seen according to how critical he/she is.

Am I allowed to visit my pet while he/she is hospitalized?

You are welcome to visit. General visiting hours are 10AM-10PM Monday-Friday. Weekend and Holiday visits are by arrangement. We ask that you arrange a time with the technician caring for your pet. Visits should be limited to twenty minutes. This will allow your pet to get the rest and care that he/she requires. Due to space and privacy issues no more than two visitors at a time will be allowed. Please be aware that there may be times you will have to wait to be brought in to visit your pet regardless of previous arrangements. This is usually due to an unforeseen emergency and our staff will attend to your visit as soon as is safely possible.

May I leave personal items with my hospitalized pet?

Any personal items left with your pet may not be returned. We encourage you to take your pet’s belonging home with you. Items left with your pet may become soiled and need to be cleaned or disposed of for sanitary reasons. If your pet is on a special diet you may leave the food with the hospital staff.

How do I get an update on my pet’s condition?

You are welcome to call us at anytime to get an update over the phone. If your pet is in the ICU we ask that you not call while doctors and technicians are doing rounds between 6AM and 9AM. If your pet’s condition changes drastically we will contact you immediately. At times you may be asked to call back or wait for a callback from the doctor or technician. This is because they are providing care to patients and are unable to be interrupted at that time. In order to provide the best care possible for all pets, we request that only one family member call for updates.

I found a stray animal can I bring it to your facility?

We can check all stray animals for microchips using our microchip scanners. However, we do not keep stray animals at our facility. All stray animals should be brought to Chicago Animal Care and Control at 2741 S. Western Avenue, Chicago, IL 60608

Can CVESC be my regular veterinary hospital?

The doctors at our hospital do not offer routine care such as vaccinations and other preventative care. Our hospital acts as an extension of services provided by your regular veterinarian. We work closely with your veterinarian to ensure the most comprehensive care for your pet.